> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.hosthub.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Booking Actions Hosthub’s booking actions allow you and your team to flag specific reservations that require human intervention. Actions are designed to track "offline" tasks, maintenance issues, or administrative follow-ups that need to stay tied to a specific booking. | **Note on Accessibility:** Booking Actions and their corresponding notifications are available to **all Hosthub users** (Standard and Pro plans). To view or manage these features, your user profile must have the **Actions & Notes** permission enabled. ## When to Use Booking Actions Booking actions are ideal for tracking tasks that are related with a booking or block, such as: * **Maintenance:** Reporting a broken appliance or scheduling a plumber. * **Special Requests:** Tracking an early check-in or a requested high-chair. * **Administrative:** Marking a booking that needs a manual price adjustment or contract signature. ## How to Set an Action for a Booking You can set an action from the **Booking Details** drawer/page or the **Inbox** header. * **Select the Action Level:** Click the Action button and choose between **Response needed**, **Action required** or **Urgent action required**. ![image](https://downloads.intercomcdn.com/i/o/r0d9npp4/1893797409/ec7393edc3deaf2f1f26e4ed0668/Screenshot+2025-12-19+at+12_00_01%E2%80%AFPM.png?expires=1782972000&signature=5a26a60333db1ad8e211392b3f53c19df413ca28de8a82d57def177883bca6de&req=dSguFc53moVfUPMW3nq%2BgTUl5GqXJw0PE2oAXLfpdlBwlMScdUhY16ubW%2Bqf%0AgUIkBqBqLR8hzcju%2BOvKUd25jFk%3D%0A =700x666) ![image](https://downloads.intercomcdn.com/i/o/r0d9npp4/1893883462/d5d639bdbd6bc4c86d90841a0a72/Screenshot+2025-12-19+at+12_58_35%E2%80%AFPM.png?expires=1782972000&signature=a12a250a9ef784b4f1d2b27760bbba8a5c8347b8edc3fa4f0c10c973c798f118&req=dSguFcF2noVZW%2FMW3nq%2Bgb4brY49APlk7INHGLXsuYP%2FNaZ7sEj50sDy7WFc%0AGghccxYj5IKtA2oClQWdAdcTCdc%3D%0A =700x631) * **The Required Note Prompt::** When setting an action, the system will immediately prompt you to **add a note**. This ensures that any team member receiving an alert knows exactly why the flag was raised (e.g., *"Urgent: AC is leaking, repairman scheduled for 5 PM"*). * **Notifications:** Once saved, an alert is sent to all team members with access to that rental, containing a direct link to your **Booking Notes**. ## Visual Cues To help you stay organized, manual flags appear prominently throughout the platform: * **Dashboard:** A colored action icon appears on the right corner of the booking card. ![image](https://downloads.intercomcdn.com/i/o/r0d9npp4/1893800722/af0aafa302fa36a0d398b8a2ee5c/Screenshot+2025-12-19+at+12_02_08%E2%80%AFPM.png?expires=1782972000&signature=a5285fa8ae72bc4085262d97090456dfbb3dbf62b5d87d220c47c3df46d07eea&req=dSguFcF%2BnYZdW%2FMW3nq%2BgaMZU431UGRvWkcfxMGDL40t36vtkJVy9UaAlT2f%0AxoSgtv8Lt7UJVWsHF90IEqwm8mU%3D%0A =900x540) * **Bookings Index:** A colored icon appears over the channel icon (e.g., Airbnb/Booking.com logo). ![image](https://downloads.intercomcdn.com/i/o/r0d9npp4/1893802081/810c6e2534dc06bbe6b953ec2186/Screenshot+2025-12-19+at+12_03_17%E2%80%AFPM.png?expires=1782972000&signature=919901eba0e0590cfb71d5ff4abca72b0cb1d15e38583043b2df3afd625f8aa1&req=dSguFcF%2Bn4FXWPMW3nq%2BgZrGBWbZjQfFK9mWIC4giH9Aipm7FNP0HZqO%2FdNt%0ACpwOCpYjtZAYGuwVWA1ewLUy%2FF4%3D%0A =900x438) * **Calendar & Multi-calendar:** A colored dot is visible on the channel icon within the booking bar. ![image](https://downloads.intercomcdn.com/i/o/r0d9npp4/1893805354/bb9927a48bfa9f40fa2ad1e3d6f6/Screenshot+2025-12-19+at+12_05_19%E2%80%AFPM.png?expires=1782972000&signature=d205cfca99b10a6f054257a4731531d85cf45f3e1c5f9b100bfe5abc0bde8c8a&req=dSguFcF%2BmIJaXfMW3nq%2Bgbtv5SgObcwCUkPP0W7RE5nnbjGParq7iUUyYxEN%0AWV8juvLtRvx4EKOjAulMuWgPfK4%3D%0A =900x438) * **Booking Details & Inbox:** An icon representing the action flag appears in the header. If multiple actions are active, you will see a "+X" indicator. ![image](https://downloads.intercomcdn.com/i/o/r0d9npp4/1893879278/00c1a43940a45c21558eed08bb32/Screenshot+2025-12-19+at+12_54_57%E2%80%AFPM.png?expires=1782972000&signature=92feb8c557558d951aa166f8adaaa4e79131f2add44c400e82560878b939d33c&req=dSguFcF5lINYUfMW3nq%2BgSSb94Z1slBrd8825IxAjwT%2F72TpiTLVEYsDpbAr%0Abbp6s0SjinY22tRxVyyfz%2FS8XWE%3D%0A =900x494) ## 4. Clearing Actions Actions must be cleared manually once the task is complete. * Open the booking or conversation. * Click the active flag and select **All done**. * This removes all actions from the booking and stops the booking from appearing in your Daily Action Report. ![image](https://downloads.intercomcdn.com/i/o/r0d9npp4/1893809012/2553afa4e9be8dc2ebb0516d755c/Screenshot+2025-12-19+at+12_07_43%E2%80%AFPM.png?expires=1782972000&signature=b5f35bbdfca2697acd5783ebaf18e719360cbe75609724358860b9f002d9629b&req=dSguFcF%2BlIFeW%2FMW3nq%2BgSxzg5mRV6gsT2Y3Nv5zvpdBzyMJ48idH%2BusoLdF%0A%2Fz1GZp4ukq8Htyi82jGPwRsPfiw%3D%0A =700x754) ## Configuring Your Notifications You can choose how you want to be alerted for each action type. Go to [**Profile Settings > Notifications**](https://app.hosthub.com/settings) to adjust these: * **Response needed:** Email/Push notification for messages requiring a manual reply. * **A host action is required:** Email/Push notification when an action is set (e.g. operational tasks) * **An urgent host action is required:** Email/Push notification when an urgent action is set (e.g. high-priority alerts for emergencies). **Pro-Tip:** Many managers set **Urgent** alerts to **Push** (for immediate mobile alerts) and **Action Required** to **Email** for review during business hours. ## The Daily Actions Report Every morning at **6:00 AM (local time)**, you will receive a summary email. This report consolidates every booking—past or future—that currently has an active **Action Required** or **Urgent** flag. It serves as your daily operational "To-Do" list. You can opt-out from the daily actions report using the respective [notification](https://app.hosthub.com/settings) setting. ![image](https://downloads.intercomcdn.com/i/o/r0d9npp4/2277387044/149fd553ebc8500499b1db0dc955/Screenshot+2026-04-15+at+3_41_27%E2%80%AFPM.png?expires=1782972000&signature=19336a20e879324b1f4bc9808b90109f539c317d2bef41e0fcec82ff10a82994&req=diIgEcp2moFbXfMW3nq%2BgezTaDml5M%2BUkZumOQLQYkA5dCGH9D%2BybDJjEtlM%0Acm9Oa4DHicb3vHxYm3TqV5Ds1KQ%3D%0A) ## Permissions Actions are available to all users with the following permissions: * **View Actions:** Available to all users with **Actions & Notes -> View** permissions. * **Set/Clear Actions:** Requires the **Actions & Notes -> Apply changes** permission.