When a property manager acts as a co-host on an Airbnb account owned by the property owner, messages sent via Hosthub Inbox in Airbnb conversations display the property owner's name (the account admin) as the sender. This can be confusing for guests, as the property manager is often the one handling the communication. Property managers need their own name to be displayed for clarity and a more professional guest experience.
Airbnb offers a Preferred Name field within the account settings. By utilizing this Airbnb setting, the co-host's name can be displayed in Airbnb conversations instead of the account owner's for messages sent from the Hosthub Inbox.
How it Works
The property owner (Airbnb account admin) can set the property manager's name as the "Preferred Name" in their Airbnb account settings. When the property manager then sends a message through Hosthub Inbox, the message will technically be sent from the owner's account (as the co-host doesn't have direct sending permissions from Hosthub), but the displayed name in the conversation will be the designated "Preferred Name" – the property manager's name.
Example
Property owner: John (Airbnb account admin)
Property manager: Nick (Manages guest communications via Hosthub Inbox, co-host on John's Airbnb listing)
John, as the account admin, can set the "Preferred Name" field in his Airbnb account to "Nick". Now, when Nick sends a message through Hosthub Inbox, the message will be sent from John's account, but the guest will see "Nick" as the sender in the conversation.
Steps to Implement in Airbnb
1. Property Owner Action: The property owner (Airbnb account admin) needs to log into their Airbnb account.
2. Navigate to Settings: They should navigate to their account settings (found by clicking on their profile picture).
3. Find "Personal Info" section
4. Locate "Preferred Name" field: Find the field labeled "Preferred Name." If it doesn't exist, this solution won't work.
5. Enter Property Manager's Name: The property owner should enter the property manager's name in the "Preferred Name" field.
6. Save Changes: Ensure the changes are saved.
Benefits:
Clarity: Guests will see the name of the person they are actually communicating with.
Professionalism: Provides a more professional and consistent communication experience.
Reduced Confusion: Eliminates confusion caused by mismatched names in the conversation.
This solution relies on the Airbnb "Preferred name" feature. This setting is not controlled within Hosthub. If this field is not available in the Airbnb account settings, this method will not work. Contact Airbnb support for further assistance in such cases.