Please note that if you ever want to manually block dates for your rental (e.g. phone booking, relatives in town, renovation etc) you always have to block dates on Hosthub, and ONLY on Hosthub, to make sure they get blocked on all other channels. This is a good opportunity to explain how the system works:
There are 2 types of calendar events: Bookings and Blocks.
Hosthub provides robust features for managing date blocking and offline bookings efficiently while ensuring synchronization across all connected channels. To maintain accurate synchronization and consistency, it is important to perform such updates directly within the Hosthub application rather than relying on individual channel calendars.
Hosthub functions as an intermediary between multiple booking channels, ensuring calendars across platforms like Airbnb, Agoda, and Booking.com remain synchronized with any updates made in the Hosthub calendar. By centralizing date management here, users can prevent inconsistencies or double bookings due to unsynchronized changes on individual channels.
A booking is an actual confirmed reservation that comes from a channel. The channels always have precedence for bookings. That means that the channels are the main source of truth for these events. Even if we remove bookings from the Hosthub calendar, if they still exist in the channel, they will re-appear shortly after.
A block is a manual block for specific dates to make sure the dates are not available on the channels. Hosthub is the main source of truth for these events. That means that even if you free some blocked dates directly on e.g. Airbnb, if the dates are blocked on Hosthub, they will be blocked again on Airbnb after a while.
General Best Practices for Date Blocking: Always block and manage personal use dates in the Hosthub calendar to ensure synchronization across channels. Re-enter dates blocked on external sources directly into Hosthub for uniformity. Manual updates in Hosthub guarantee proper channel updates; perform them diligently for accurate calenda Occasionally, you may need to block or unblock dates manually. For example, when a reservation is canceled but some dates remain blocked in your calendar:
Log in to your Hosthub account.
Navigate to the 'Bookings' section to find offline bookings.
Apply relevant filters if necessary to locate the specific booking.
Use the available editing options to modify the date blocks. Once you have unblocked the dates, you can re-block or leave them available as needed.rs.
Please always keep the above in mind, to make sure that your calendars are always properly synced.
Moreover, to prevent double bookings, ensure correct setup for all channel integrations, especially for platforms like Agoda. Regularly verify and refresh calendar synchronization across platforms. These measures reduce the likelihood of overlaps.
Workflow-Specific Guidance
To prevent check-ins or check-outs on specific dates: Navigate to Rate Management > Exceptions, select the rental property you wish to modify, and toggle Block arrival or Block departure to "Yes" for the required dates. For example:
Navigate to Rate Management > Exceptions.
Select the rental property you wish to modify.
Click Edit to define the date range (e.g., [selected date(s)]).
Enter the desired rates or settings for the period.
Expand Advanced Settings and set Block arrival or Block departure to "Yes."
Preview your changes, then click Publish. This ensures that guests cannot check in or out on those dates, but existing stays can span them.
For limiting check-ins only: Use the Exceptions tab in Rate Management, specify the date range, and block arrivals on all days except specific ones like Saturdays. For example:
Navigate to Exceptions under Rate Management.
Define the date range for the exception.
Use Advanced Settings to block arrivals on all days except Saturday or your preferred weekday.
Optionally, block departures on non-Saturdays for full Saturday-to-Saturday stays.
Save and publish changes to enforce these rules. This configuration helps enforce rules for weekly stays or preferred guest arrival days.
Preventing check-ins on specific weekdays, like Sundays: Open the property in Price Management, access the Exceptions tab, apply necessary settings, and publish them. For instance:
Open the property in Price Management.
Go to the Exceptions tab.
Specify the date range where the rule applies.
Expand Advanced Settings to deselect all weekdays except Sunday.
Set Block arrival to "Yes" and optionally enable Block departure for Sundays.
Preview and apply the rule by clicking Publish. This rule is particularly helpful for customizing guest arrival and departure patterns.
For restricting both check-ins and check-outs on specific dates:
Go to Rate Management.
Select the rental and its Exceptions tab.
Choose the start and end dates for the restriction.
Modify rates, minimum stays, or other rules as needed.
Under Advanced Settings, set both Block arrival and Block departure to "Yes."
Preview the changes and publish them. This setup completely eliminates check-in and check-out availability for the selected dates.
Troubleshooting Double Bookings
Identify the Root Cause: Examine whether the issue arises from Hosthub's synchronization process or external booking channels. Look for calendar discrepancies across platforms.
Test the Integration: Try unblocking and re-blocking test dates on Hosthub to ensure the updates are accurately reflected in connected channels.
Correct Configuration Issues: For channels like Agoda, which are self-onboarding, carefully review and address integration setup problems. Seek support from the channel's team if necessary.
By following these troubleshooting steps, users can resolve synchronization issues and maintain seamless calendar updates.
Additionally, remember that host interventions may be required in scenarios involving third-party platforms or manual synchronization processes. Regular updates and verifications, along with following best practices, can help mitigate issues and ensure the smooth functioning of Hosthub's synchronization.