Please note that if you ever want to manually block dates for your rental (e.g. phone booking, relatives in town, renovation etc) you always have to block dates on Hosthub, and ONLY on Hosthub, to make sure they get blocked on all other channels. This is a good opportunity to explain how the system works:
There are 2 types of calendar events: Bookings and Blocks.
Hosthub provides robust features for managing date blocking and offline bookings efficiently while ensuring synchronization across all connected channels. To maintain accurate synchronization and consistency, it is important to perform such updates directly within the Hosthub application rather than relying on individual channel calendars.
Hosthub functions as an intermediary between multiple booking channels, ensuring calendars across platforms like Airbnb, Agoda, and Booking.com remain synchronized with any updates made in the Hosthub calendar. By centralizing date management here, users can prevent inconsistencies or double bookings due to unsynchronized changes on individual channels.
A booking is an actual confirmed reservation that comes from a channel. The channels always have precedence for bookings. That means that the channels are the main source of truth for these events. Even if we remove bookings from the Hosthub calendar, if they still exist in the channel, they will re-appear shortly after.
A block is a manual block for specific dates to make sure the dates are not available on the channels. Hosthub is the main source of truth for these events. That means that even if you free some blocked dates directly on e.g. Airbnb, if the dates are blocked on Hosthub, they will be blocked again on Airbnb after a while.
General Best Practices for Date Blocking: Always block and manage personal use dates in the Hosthub calendar to ensure synchronization across channels. Re-enter dates blocked on external sources directly into Hosthub for uniformity. Manual updates in Hosthub guarantee proper channel updates; perform them diligently for accurate calendars.
Please always keep the above in mind, to make sure that your calendars are always properly synced.
Moreover, to prevent double bookings, ensure correct setup for all channel integrations, especially for platforms like Agoda. Regularly verify and refresh calendar synchronization across platforms. These measures reduce the likelihood of overlaps.
Workflow-Specific Guidance
To prevent check-ins or check-outs on specific dates: Navigate to Rate Management > Exceptions, select Advanced Settings, and toggle Block arrival or Block departure to "Yes" for the required dates.
For limiting check-ins only: Go to Rate Management > Exceptions > Edit, specify the desired range, and set Block arrival within advanced settings to "Yes".
Restrict maximum stay durations: In Rate Management > Exceptions, adjust the Maximum Length of Stay for selected dates as needed. These settings enhance flexibility in managing restrictions.
Troubleshooting Double Bookings
Identify the Root Cause: Examine whether the issue arises from Hosthub's synchronization process or external booking channels. Look for calendar discrepancies across platforms.
Test the Integration: Try unblocking and re-blocking test dates on Hosthub to ensure the updates are accurately reflected in connected channels.
Correct Configuration Issues: For channels like Agoda, which are self-onboarding, carefully review and address integration setup problems. Seek support from the channel's team if necessary.
By following these troubleshooting steps, users can resolve synchronization issues and maintain seamless calendar updates.