Why are my messages not being sent?
When using booking.com's messaging platform and Hotshub Inbox, you may have noticed that some of your messages are not being sent. This is because booking.com has implemented a safety feature that prevents messages containing links to other pages from being sent.
Why does booking.com have this safety feature?
Booking.com has implemented this safety feature to protect its users from potential scams and malicious links. By preventing messages with links from being sent, booking.com is ensuring the safety and security of its users.
How can I ensure my messages are sent?
To ensure that your messages are sent through booking.com's messaging platform and Hosthub Inbox when they contain links that block them, you can follow these steps in order to whitelist them in booking.com extranet and bypass the security checks:
If you have one property:
Log in to the extranet.
Click on Property and then on Messaging settings.
Click on Security settings.
Set up two-factor authentication.
Click on Add a link and enter the URL that is blocking your messages and you need to whitelist.
To add more links, click on +.
Click on Add domain.
If you have multiple properties:
Log in to your group account in the extranet.
On the home page, select a property.
Click on Property and then on Messaging settings.
Click on Security settings.
Set up two-factor authentication.
Click on Add a link and enter the URL that is blocking your messages and you need to whitelist.
To add more links, click on +.
Click on Add domain.
To apply the same settings to all properties in your account, click on Apply to all properties.
Verify the approved email addresses and click on Apply to all properties in the pop-up window.
The changes will now be applied to all properties.