Why are my messages not being sent?
When using booking.com's messaging platform and Hotshub Inbox, you may have noticed that some of your messages are not being sent. This is because booking.com has implemented a safety feature that prevents messages containing links to other pages from being sent. Including direct URLs in messages is often essential for property managers to share information effectively. Policies around URL usage vary across platforms, with some channels allowing URL inclusion while others, like Booking.com, impose restrictions to ensure security.
Why does booking.com have this safety feature?
Booking.com has implemented this safety feature to protect its users from potential scams and malicious links. By preventing messages with links from being sent, booking.com is ensuring the safety and security of its users. This approach aligns with industry standards for minimizing risks associated with spam and fraudulent activities, thereby upholding the integrity of the communication process.
How can I ensure my messages are sent?
To ensure your messages containing URLs are sent through Booking.com's platform, you can whitelist the URLs through the Booking.com extranet by following these steps:
If you have one property:
Log in to the extranet.
Navigate to Property > Messaging settings > Security settings.
Complete two-factor authentication if prompted.
Click on Add a Link and input the URL to whitelist.
For additional URLs, click on +.
Click Add domain to finalize.
If you have multiple properties:
Log in to your group account in the extranet.
Select a property from the home page menu.
Navigate to Property > Messaging settings > Security settings.
Complete two-factor authentication if required.
Click on Add a Link to input the URL for whitelisting.
Use + for additional URLs.
Click on Add domain to save.
To apply the settings across all properties, click Apply to all properties and confirm in the pop-up window.
The changes will now be applied to all properties.