How Can I Transfer or Modify Reservations in Hosthub?

Managing reservations in Hosthub involves different processes depending on whether the reservation was created directly in Hosthub or imported from an external booking channel like Booking.com or Airbnb. Below is a comprehensive guide to help you understand the steps and limitations.

Transferring Reservations Created Directly in Hosthub

If the reservation was created directly in Hosthub, you can transfer a guest to another rental by following these steps:

• Log in to your WordPress website.
• Locate the reservation or booking of the specific guest.
• Hover over the reservation ID and click "Edit."
• Under "Reserved Accommodation," click on "Edit Accommodation."
• Click "Replace."
• Select the rental you wish to transfer the guest to, then click "Next" and "Save."

This process will automatically update your Hosthub calendar, and the reservation will be modified accordingly.

Handling Reservations Imported from External Channels

Reservations imported from external booking channels cannot be directly transferred or modified within Hosthub. Here’s what you need to do:

• Modify the Reservation on the Original Channel: Any changes, such as transferring a guest to another property or unit, must be made directly on the booking channel (e.g., Booking.com, Airbnb). Once updated, Hosthub will synchronize the changes automatically.
• Prevent Double Bookings: To avoid conflicts, ensure that the correct property or unit is blocked in Hosthub while making changes on the external channel.

Limitations of Hosthub

• Hosthub does not allow transferring reservations between properties or rooms if they were created through external booking channels.
• Reservations made through booking channels cannot be transferred to another accommodation within Hosthub.

Synchronization Process

Once you update a reservation on the original booking channel, Hosthub will automatically reflect the changes. This ensures that your calendars and availability remain synchronized across all platforms.

Reopening Dates When a Guest Leaves Without Cancelling

If a guest leaves early or moves to another accommodation but does not cancel an active reservation, the dates cannot simply be freed within Hosthub, and it is not possible to release only a single date in the middle of a reservation.

The correct way to reopen the calendar is to have the guest cancel the reservation directly within the original booking channel (e.g., Booking.com, Airbnb). Only a proper cancellation through the channel guarantees the dates stay open.

If the guest will not cancel, Hosthub support can delete the reservation from the system to free your calendar. However, because the reservation remains active on the channel, it is very likely to reappear: during the next synchronization the system detects the gap and re-imports the booking.

Note: There is no way to remove such a reservation without affecting your statistics. If you do not want your statistics affected, the reservation cannot be removed. The recommended solution is always to insist that the guest cancels through the channel.

FAQs

A: No, you must make such changes directly on Booking.com. Hosthub will sync the updates.

A: Modifications to reservations created in Hosthub will update your calendar and availability automatically. By understanding these processes and limitations, you can effectively manage your reservations and ensure seamless synchronization across platforms.

Updated on: 03/09/2026