Understanding Scheduled Messaging for VRBO Guests via Hosthub

Hosthub facilitates scheduled messaging for VRBO guests by utilizing emails as the primary channel for communication. While this is the current approach, Hosthub is actively collaborating with Expedia to integrate direct messaging in the future. This ensures all scheduled correspondence effectively reaches guests. Below, we offer a detailed explanation of the process, how you can verify messages sent to VRBO guests, and guidance if issues arise.

How Scheduled Messages are Sent to VRBO Guests

When a booking is made through VRBO, Hosthub receives the guest's email address directly from VRBO. Using this email, Hosthub sends the scheduled scheduled messages to the guest’s personal email inbox. This means: Messages sent by VRBO guests are also delivered to your designated email inbox. However, instant messages on Vrbo must be checked directly within the Vrbo platform as Hosthub does not integrate with Vrbo's chat functionality.

Guests will receive all intended, scheduled messages sent via Hosthub automation. Messages are outside the VRBO platform and the Hosthub Inbox. Instead, they are delivered directly to the guest’s personal email inbox. This limitation means that real-time interactions such as instant chat will require direct access to Vrbo, as Hosthub serves primarily as an email-based intermediary.

Verifying Messages Sent to VRBO Guests

Ensuring your messages were sent successfully is simple through the Hosthub platform. Follow these steps:

• Navigate to the Scheduled Messaging section in your Hosthub account.
• Access the Sent Messages tab.
• Review the list of sent and scheduled messages to confirm delivery status.

Moreover, Hosthub stores logs of sent and scheduled messages, making it easy to reconfirm any communications that have taken place.

Troubleshooting Scheduled Messaging Issues

If you suspect messages are not being sent to VRBO guests, take the following steps:

• Verify that the correct email is associated with the guest's reservation in the Hosthub system.
• Check the Sent Messages tab in the Scheduled Messaging section of Hosthub. Look for delivery confirmations or errors.
• If issues persist, consider reaching out to Hosthub's support team for further assistance.

Updated on: 02/07/2026