Why Can't I See or Manage Rentals in Hosthub?

If you're unable to see or manage properties in Hosthub, the issue is likely related to permissions, roles, or visibility settings. Below, we outline the common reasons and solutions to help you resolve these issues.

Permissions and Roles

Admin vs. Team Member Permissions

• Only the admin of the account has the ability to add properties in the rentals section. If you are a team member, you will not see the option to add a property. In this case, you will need to ask the admin to add the property for you or grant you the necessary permissions.
• If you cannot see newly added properties that your colleagues can view, it means the admin has not granted you access to those properties. You will need to request the admin to assign access to you.
• Similarly, if you do not see the "Add rental" option, it is because your account does not have the required permissions. Only admins or users with specific roles can add rentals. Contact the admin to either add the rental for you or update your role to include this permission.

Troubleshooting Property Visibility Issues

If you are unable to see a specific property in Hosthub, follow these steps to troubleshoot:

Check Multicalendar Settings

• Navigate to the Multicalendar in Hosthub.
• Click "Change" above the multicalendar.
• Open the dropdown list of all rentals by clicking on the empty space next to the rentals.
• Select all rentals.
• Click "Filter by rental."

This ensures that all properties are visible in your multicalendar.

Clear Browser Cache and Cookies (Mobile)

If the property appears on the desktop version but not on mobile, clearing your mobile browser's cache and cookies may resolve the issue:

• Open your browser app.
• Access the menu (usually three dots in the top-right corner).
• Select History and then Clear browsing data.
• Choose a time range (select "All time" for a complete clear).
• Ensure "Cookies and site data" and "Cached images and files" are checked.
• Tap Clear data and confirm if prompted.
• Close and reopen the browser, then try accessing Hosthub again.

FAQs

Why can't I add a property in the rentals section?

Only admins have the permission to add properties. If you're a team member, contact the admin to add the property or update your permissions.

Why can't I see a newly added property?

This is likely because the admin has not granted you access to the property. Request the admin to assign access to you.

What should I do if a property is not visible in the multicalendar?

Ensure all rentals are selected in the multicalendar settings. If the issue persists on mobile, clear your browser's cache and cookies. By following these guidelines, you should be able to resolve most issues related to property visibility and management in Hosthub.

Updated on: 02/07/2026