How to Manage and Set Cancellation Policies for Your Properties Across Platforms

Managing cancellation policies is an essential part of hosting, as it helps set clear expectations for guests while protecting your revenue. This guide explains the available cancellation policy options, general steps for managing them, and platform-specific instructions for Airbnb and Booking.com.

Overview of Cancellation Policies

Cancellation policies vary by platform, but they generally fall into the following categories:

• Flexible: Allows guests to cancel up to 24 hours before check-in for a full refund.
• Moderate: Allows guests to cancel up to 5 days before check-in for a full refund.
• Strict: Offers a full refund only if the cancellation occurs within 48 hours of booking and at least 14 days before check-in.
• Non-refundable: Guests receive no refund but may benefit from a discounted rate (e.g., 10% off).

General Steps for Managing Cancellation Policies

Cancellation policies are managed directly within each booking platform. Hosthub does not set these policies globally but provides guidance for configuring them on individual platforms. Follow these general steps:

• Log in to the hosting dashboard of the platform (e.g., Airbnb, Booking.com).
• Navigate to the settings for your property or listing.
• Locate the section for pricing, availability, or policies.
• Select your preferred cancellation policy (e.g., Flexible, Moderate, Strict, Non-refundable).
• Save your changes.

FAQs

Can I set a strict cancellation policy across all platforms using Hosthub?

No, Hosthub does not manage cancellation policies globally. You must configure these policies individually on each platform where your property is listed.

How do I change my cancellation policy?

You can change your cancellation policy by logging into the respective booking platform and updating the settings for your listing. Hosthub does not handle these changes directly.

Updated on: 02/07/2026