What should I do if I get an error while adding a Hotel ID on Booking.com?

If the Hotel ID shows as an error when you add it, you first need to authorize Hosthub through the Booking.com widget. On the Booking channel page in Hosthub (Setup → Channels → View), click the green "Quick Connect" link. This opens a Booking.com window—log in with the property owner's credentials, accept all the requested connectivity permissions, tick the final connectivity provider option, and confirm. Then return to Hosthub and add the Hotel ID again; it will now be accepted and Hosthub will detect the property and create a listing ready to connect.

If, after selecting properties, you see a "select properties" prompt, you can stop there—support will verify the connection on their side and finalize it. Once the connection is complete, note that availability and rates may take a few minutes to appear and open on the calendar, which is normal.

Updated on: 29/07/2026