How Do I Cancel My Subscription, Delete a Rental, or Pause My Account?

Hosthub charges continue as long as your account has an active rental. To stop being billed, you need to either delete the rental(s) you no longer use or cancel your account. This guide explains the available options.

Deleting a Single Rental

To remove a specific rental and stop being charged for it:

1. Go to Setup.
2. Open Rentals.
3. Select the rental you want to delete.
4. Click Other actions.
5. Click Manage subscription.
6. Choose Delete and lose access.

Tip: Before deleting, we recommend downloading the data for that rental in case you need it in the future.

Cancelling Your Account

To cancel your account, go to the cancellation flow, where you'll be asked why you're leaving:

• If you're leaving for the off-season, you may be offered an off-season discount instead of cancelling.
• If you still want to proceed, confirm the cancellation at https://app.hosthub.com/settings/pause-confirmation.

Once processed, our Customer Success team will confirm that your account has been cancelled.

Pausing Temporarily

If you plan to return after a few months, you don't necessarily need to cancel. Ask our team about the off-season discount so you can keep your account and data while paused. Whenever you're ready to return, our team can help you reactivate.

Monthly vs. Annual Billing Notes

• If you have a rental on a monthly subscription, you'll continue to see a recurring monthly charge until that rental is deleted, even if you've paid an annual subscription for other rentals.
• For help with account cancellation, refunds, or billing questions, contact Hosthub support. Note that billing-related requests may be handled by the billing team on their available days.

Updated on: 22/07/2026