• What to do if you don't receive or can't use the email verification (OTP) code when logging in

  Email Verification (OTP) Code at Login When logging in to Hosthub, you may be asked for a one-time verification code (OTP) that is sent to the email address linked to your account. If you don't receive the code, or the code is rejected, follow the steps below. If you don't receive the code Check your spam/junk folder. Delivery can sometimes be delayed a few minutes. Request a new code. Return to the login screen and send a new verification code. **Delete older code emailFew readers

• Why are booking notifications and automated guest messages delayed, pending, or not sent?

  Why Are Booking Notifications and Scheduled Guest Messages Delayed, Pending, or Not Sent? If a booking arrives (for example you see it in the channel/Pulse) but the booking email notification is late, or the automated/scheduled guest message stays pending or never leaves, one of the situations below is usually the cause. 1. Temporary system-wide delay Occasionally there is a temporary delay affecting all notifications and scheduled messages across accounts. During these periods:Few readers

• How can I request a new feature for the product?

  You can request a new feature at any time by contacting Hosthub support and describing the feature you would like to see. Support will forward your request to the Hosthub Product team, who review all feature requests and follow up with you if needed. Feedback of this kind directly helps shape future improvements to the platform. If a requested feature is still under development (for example, support for hotel-type properties with multiple availability), you can also let the team know if you areFew readers

• How can I schedule a meeting for AI training?

  To schedule a meeting for AI Cohost training, book an appointment based on your availability using this Calendly link: https://calendly.com/hosthub-training During the meeting (held over a video call/Google Meet), we review how the AI Cohost is trained and how to add information to it. The session covers both the rules the bot uses to respond and how to use and set up the AI. Because the AI has many parameters that can vary from property to property, you perform the bot configuration yourself fFew readers

• Why am I not getting bookings? Factors that affect listing visibility and booking potential

  Why am I not getting bookings? If your rental shows correctly on all connected channels and there is no technical issue blocking reservations, a lack of bookings usually comes down to settings that affect your availability and competitiveness, or to market conditions. Below are the main factors to review. Common factors that affect bookings Increased competition in your area. Prices that are too high compared to similar listings nearby. Booking restrictions such as miniFew readers

• Do you have a mobile app?

  Our website is fully mobile responsive and you can do everything you can on a desktopSome readers

• Does Hosthub provide services for submitting reservation data to ELSTAT (Hellenic Statistical Authority)?

  Does Hosthub provide services for submitting reservation data to ELSTAT (Hellenic Statistical Authority)?Few readers

• How can I access Hosthub on a new phone, and do I need a native app?

  How can I access Hosthub on a new phone, and do I need a native app?Few readers

• How can I change the language on Hosthub?

  How can I change the language on Hosthub?Few readers

• How can I import my iCal url to the calendar of my device?

  Here you can find instruction on how to import your Hosthub iCal url to your Iphone, Android, Google calendarSome readers

• Where is my data stored and who has access to my data?

  Where is my data stored and who has access to my data?Few readers